Like many different manufacturers, Chris King Precision Parts is being impacted by the closure of its rim provider, CSS Composites. The maker of the FusionFiber rims utilized by Chris King has closed its doorways, which left wheel manufacturers scrambling to determine the way to supply assist to their current and future prospects. Yesterday, the model introduced that house owners of the Chris King wheels will nonetheless be lined underneath King’s lifetime guarantee.
NOBL Wheels will probably be stepping in to handle rim alternative for any Chris King FusionFiber wheel in want of guarantee service.
Chris King’s Press Launch
“To Our Trade Mates, Companions, and Riders,
You might bear in mind that our rim companion, CSS Composites, has not too long ago gone out of enterprise. CSS developed the FusionFiber rims we constructed into our personal model of highway, gravel, and mountain bike wheels. FusionFiber was a know-how we have been enthusiastic about and an organization who shared our beliefs for sustainable manufacturing. We’re heartbroken for the individuals who misplaced their jobs and the imaginative and prescient that gained’t now be realized. We by no means like seeing a US producer closing their doorways.
Sadly, we obtained no advance discover of CSS’s struggles or subsequent closure.
Crucial factor for our riders to know is that there’s nothing fallacious with the wheels they’re driving, fairly the other. We anticipate each wheel we’ve constructed to offer its rider years and years of driving. We additionally need to reassure them that, regardless of CSS now not having the ability to provide us with FusionFiber rims, all lifetime warranties are nonetheless in impact. The great people at NOBL Wheels are stepping in to handle rim alternative for any Chris King FusionFiber wheel in want of guarantee service.
King-branded, FusionFiber rims (ARD44, GRD23, and MTN30) are discontinued for the foreseeable future.
For authentic house owners making a guaranty declare underneath the King guarantee settlement, we are going to exchange any faulty rim with an equal NOBL rim. The rim itself and the wheel rebuild may have no value to the shopper. A second, matching wheel can even be obtainable at a deeply discounted value, if the rider needs one, and it may be delivered with the guarantee wheel.
What’s most essential to us is caring for our prospects one of the best we are able to in mild of CSS going out of enterprise. In an ideal world, we might have been capable of plan for this example prematurely, however given the realities of CSS’s scenario, we’re grateful to NOBL for working by means of the logistics with us on an accelerated schedule. They’ve been incredible to work with, and being situated right here within the Pacific Northwest, we must always be capable to get alternative rims shortly when wanted. We’re glad to be partnering with them. They already construct wheels with our hubs, so it’s a great match. Prospects needs to be assured with our answer to this business shock.
The NOBL rims obtainable for alternative are the TR36 (mountain), HR25 (gravel), and HR45 (highway), and the guarantee course of is easy. Prospects with proof of authentic buy will e mail information@chrisking.com for a Return Authorization (RA) quantity, then field and ship the broken wheel again to us, the place our wheel group will take away the damaged rim and rebuild with the brand new rim (constructing an identical entrance or rear if requested), service the hubs, after which return to the shopper. The rebuilt wheel will then be cared for underneath the NOBL guarantee. Worldwide prospects will work by means of the distributor for his or her market, which we perceive could add some issues for delivery and return that we don’t but learn about.
Legions of Loyal Riders
We want to thank everybody, from our distribution companions to our store buddies to our legions of loyal riders for his or her endurance with this sudden scenario. We’re assured that anybody who invested in Chris King Wheels will probably be proud of their driving expertise going ahead, and that’s what actually issues.
Sincerely,
Kirby Bedsaul
President/Common Supervisor
Chris King Precision Parts”
ChrisKing.com
